General conditions of reservation
https://www.torres.es is the owner of MIGUEL TORRES, S.A. (hereinafter TORRES):
- Official address: c/ Miquel Torres, 6, 08720 Vilafranca del Penedès, Barcelona
- Contact email: email@example.com
- Tax Code (CIF): A08933251
- Entry in the Company Register: Entered in the Company Register of Barcelona, volume 5882, book 5177, section 2, folio 130, sheet 69065.
These conditions exclusively govern the reservation of tickets for wine tourism visits to the Visitor Centre at Pacs del Penedès (Barcelona) via its website https://www.torres.es. Tickets for wine tourism visits are reserved for individuals.
To reserve tickets, you cannot be a minor and must have sufficient legal authority to take out the product offered.
You undertake not to carry out reservations via the unauthorised use of any robot or other automated device or any other unlawful or unauthorised activity. TORRES reserves the right to cancel any transaction which it reasonably suspects has been carried out without complying with these conditions, without prior notice, and each and every ticket acquired via this transaction will be cancelled.
The data you provide voluntarily must be true and complete. Otherwise, TORRES will be entitled to cancel the reservation, without you being entitled to any kind of compensation or refund.
1. Objective and subjective scope of these general conditions
The particular conditions for each activity will specify the following:
- What the activity includes.
- Any special situations affecting minors or people with disabilities.
- Timetables and location.
- Languages of the activity.
Ticket prices are given in euros with all taxes included; when applicable, printing costs are not included and these must be met by yourself.
TORRES reserves the right to alter its prices at any time but tickets will be charged based on the rates valid at the time the purchase is recorded.
3. Purchase conditions
The data provided will be verified and these data will be confirmed before payment is made.
TORRES reserves the right to cancel or reject any reservation made by a user with whom it is involved in a legal dispute regarding the payment of a previous purchase.
TORRES undertakes to accept your reservation in accordance with the terms of the general conditions of sale presented here.
You state that you know and accept these conditions before confirming your reservation. Consequently, confirmation of a reservation implies acceptance of these conditions.
The tickets and prices we offer are valid while they are published on the website and always depending on availability.
Given this situation, indications will be provided regarding the availability of tickets at the time each reservation is processed, although errors or modifications may exceptionally occur.
Once the reservation has been made, the specific conditions for each activity will apply should you need to cancel your visit.
Should TORRES cancel the activity, you will be offered a refund of the sale price of the ticket, deducting the costs incurred by this refund according to each activity, or the chance to arrange the activity for another day, according to TORRES availability. In such cases, Torres will either contact you by telephone or email.
In accordance with the specific conditions stipulated for each activity, should you choose to have the product's sale price refunded, you will receive this refund within a maximum period of 14 (fourteen) calendar days, as from the date on which TORRES receives your written confirmation that the product will be returned.
To carry out a refund, please contact us by telephone +34 93 817 73 30 or email firstname.lastname@example.org
TORRES will not accept any chance or return without receiving prior notification.
Once a ticket has been acquired, it cannot be exchanged for any other or its price refunded.
5.1. Payment terms:
Purchases are paid for by card.
We accept the following credit cards: Visa / Eurocard and Mastercard.
Each activity establishes how the payment should be made, which can be online and/or via bank transfer and/or on the day of the visit.
If the activity is paid for online, the user's account will be debited within maximum 4 (four) days from the date of the reservation, which will be considered effective after the agreement between the payment centres is confirmed.
All purchases are carried out within a strict framework of confidentiality and encoded using the SSL protocol.
If applicable, when you click on the "Confirm" button to validate the reservation, our bank will check the validity of your credit card number and that it has not been blocked.
TORRES does not access your bank details in any case, nor does it store them on its servers.
For this reason, each time to carry out a transaction on our website you must provide your details again. This provides you with double protection against abuse and fraud.
5.2. Secure payment
In accordance with our commitment to secure payments, we inform you that TORRES verifies the reliability of the data provided while payment is being carried out.
This process forms part of our attempts to combat fraud in online payments and to protect consumers as a whole.
TORRES has designed a verification process to prevent the fraudulent use of our clients' bank details. As part of this process, TORRES reserves the right to ask its clients to send (by fax or post) a copy of both sides of their national identity document, as well as a document certifying their place of residence for at least the past three months. No reservation can be made before these documents have been received and checked. The documents requested must be sent within 6 (six) working days.
TORRES reserves the right to return the order should it not receive the aforementioned documents or if they are not valid.
6. Printing tickets
TORRES reserves the right not to admit people to its facilities. Should this occur, the sale price of the ticket will be refunded in accordance with that established in these conditions.
You will be responsible for printing the tickets, if necessary.
When you receive your tickets, keep them in a safe place. TORRES is not liable for any lost or stolen ticket.
When making the reservation, the number of bookings may be limited to a certain number per visit. This number can be seen on the first page of the reservation and is verified in each transaction. This policy has been applied to prevent unfair practices in reserving tickets. Tickets may be limited to a certain number per person, per credit card. We reserve the right to cancel tickets acquired that exceed this number, without prior notice.
Tickets may be offered with certain restrictions regarding access or use, such as a minimum age for entry. When this is the case, such restrictions are published on our website or communicated another way, previously or at the time of making the reservation. You are responsible for making sure you read all the notifications published on our website.
You may not resell or pass on your tickets. Any resale or transfer (or attempted resale or transfer) of a ticket means that this ticket may be confiscated or cancelled, without entitlement to any refund or other compensation.
The information appearing on this website was valid at the time of its last update. TORRES reserves the right to update, alter or eliminate the information on this website.
This website cannot be altered, changed, modified or adapted. However, TORRES reserves the authority to carry out, at any time, any changes or modifications deeemed appropriate, being able to exercise this authority at any time and without prior notice in terms of the availability of its products and campaigns.
8. Data protection
We inform you that, in accordance with current data protection legislation and the European General Data Protection Regulation, any personal data entered via the corresponding section of the website https://www.torres.es/es/visitas-talleres-catas, as well as any data which you may provide in the future as part of your relationship with this organisation, will be processed by TORRES, which will be the controller in terms of data processing for the following purposes:
- Arranging your visit, workshop, tasting or activity at our facilities.
- As well as managing your invoice to comply with tax obligations.
- In addition, we may also send you communications about our products and services, both printed and electronic, provided you have authorised this by ticking the corresponding box.
We are entitled to process your data based on your consent.
To exercise your rights of access, rectification, erasure, objection, restriction of processing and portability of the data, as well as to withdraw the consent given to send commercial communications or the consent to process your personal data, you can write to C/ Miquel Torres i Carbó, no. 6, 08720, Vilafranca de Penedès (Barcelona) or via email with the subject heading “Personal Data” to the following address: email@example.com, in both cases including a photocopy of your identity card or passport.
Moreover, every time we send you information about our products and services we will include a link or email address which can be used to unsubscribe from these communications.
You can also contact the Spanish Data Protection Agency via the following link: www.agpd.es
9. Duties of the parties
9.1. Duties of the user:
During the activity, users undertake to:
- Present the ticket together with this reservation on the day of the activity.
- Pay the price for the activity before it starts.
- Respect the rules of civil conduct at all times.
- Notify of any anomaly, injury, damage or situation.
- Comply with the general rules of safety.
- Not bring any animals into the area where the activity is carried out.
9.2. Duties of Torres:
TORRES undertakes to:
- Carry out the activity as presented to the user in terms of date, location and language.
- Maintain the facilities where the activity is carried out and ensure an appropriate state of cleanliness.
- Inform users regarding any safety considerations to be taken into account.
10. Browsing, access and security
This website has been designed to support the most widely used browsers (Explorer, Chrome, Firefox, Safari, Opera).
TORRES is not liable for any injury or damage of any kind that may be caused to users because they have used other browsers or other versions of browsers for which this website has been designed. Access to this website is carried out within a non-secure environment and the information provided is therefore not encrypted.
TORRES is not liable for nor does it guarantee that access to this website will be uninterrupted or free from error. Neither is it liable for nor does it guarantee that the content or software which may be accessed via this website is free from error or cannot cause harm. Under no circumstances is Torres liable for any losses, damage or injury of any kind resulting from access to and use of the website, including but not limited to the following: that caused to computer systems or produced by the introduction of a virus. TORRES is not liable for any damage or injury that may occur to users due to the inappropriate use of this website.
11. Intellectual copyright
All information contained on this TORRES website, as well as its graphic design and the codes used, are protected by copyright and other protective laws contained in Royal Legislative Decree 1/1996, of 12 April, approving the Revised Text of the Intellectual Copyright Act. These rights belong exclusively to TORRES or to Group companies or to third parties that have authorised their inclusion. Consequently, any act of reproduction, distribution, transformation or public communication is expressly prohibited, as well as any kind of transfer, of all or part of the content of this website and, in general, of any object which, according to current legislation, can be protected by intellectual property laws.
All the content of the website, and all the content available via the services provided, including designs, text, graphics, images, video, information, applications, software, music, sound and other files, as well as the selection and layout (the "content”) belongs exclusively to TORRES or to its licensees, with all rights reserved. No part of the content of the website may be modified, copied, distributed, framed, reproduced, republished, downloaded, extracted, displayed, published, transmitted or sold in any way or via any medium, totally or partially, without prior consent in writing from TORRES. Provided the user is authorised to use the website, TORRES grants a limited licence to use and access the website and the website content and to lawfully download, solely for personal and non-commercial use, the content thereof, provided all the warnings about authorship rights and intellectual copyright are not infringed. The website content cannot be uploaded or republished on any internet, intranet or extranet site nor can the information be incorporated into databases or compilations. Any other use of the website content is strictly prohibited.
12. Registered trademarks
All the brands, logos and anagrams shown on this site are owned by TORRES and/or other companies in the TORRES Group. It is expressly prohibited to use, without prior consent, any Torres element which is protected under current industrial copyright legislation. Especially, any brands, trade names, signs of establishments, names, logos, slogans or any kind of distinctive sign belonging to Torres may not be used without written permission from TORRES or from the third party company.
13. Legal action
TORRES and/or other companies in the TORRES Group reserve the possibility to bring the corresponding legal action against any users that violate or infringe their intellectual or industrial copyright.
14. Applicable law and jurisdiction.